Our Commitment
WOW Software Solutions ABN: 12 208 145 244, (“We”, “Us”, “Our” or “Business”), recognize that protecting the privacy of personal information collected about our customers is very important and we are committed to ensuring that the collection, storage and use of personal information is carried out in an appropriate manner.
When we use the word ‘customers’ in this Privacy Policy, we are referring to all of our customers including subscribers to and users of our services, advertising customers, purchasers of our products and visitors to our website. We will also refer to our customers as “You” in this Privacy Policy.
The collection, storage and use of personal information by us is governed under the Privacy Act 1998 (Cth) the (“Act”) and the Australian Privacy
Principles (“APP”)..
Who we are
Our website address is currently: http://wowonlinesolutions.com.au.
But this document also covers the following websites:
- WOWSoftwareSolutions.com.au
- WOWDomainNames.com.au
- WOWWebHosting.com.au
- AusDomainShop.com.au
- ABetterDealForAll.net.au
- NotifyBySMS.com.au
- SupportHelpDesk.com.au
What is personal information?
Personal information means information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.
What personal data we collect and why we collect it
We collect personal information that is reasonably necessary for one or more of its functions or activities.
The type of information that we collect and holds may depend on your relationship with Us. For example:
(a) Customer: if you are a customer of the Us, we may collect and hold information including your name, address, email address, contact
telephone number, gender and age.
(b) Supplier: if you are a supplier of the Business, We may collect and hold information including your name, address, email address, contact telephone number, business records, billing information, information about goods and services supplied by you.
Sensitive information: We will only collect sensitive information where you consent to the collection of the information and the information is reasonably necessary for one or more of the Business’s functions or activities. Sensitive information includes, but is not limited to, information or an opinion about racial or ethnic origin, political opinions, religious beliefs, philosophical beliefs, membership of a trade union, sexual preferences, criminal record, health information or genetic information.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
- Google Analytics
- Southern Payment Systems Pty Ltd t/a Pin Payments
- MailChimp
- Paypal
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
How the Business collects and holds personal information
The Business must collect personal information only by lawful and fair means. The Business will collect personal information directly from you if it is reasonable or practicable to do so.
The Business may collect personal information in a number of ways, including without limitation:
(a) through application forms;
(b) by email or other written mechanisms;
(c) over a telephone call;
(d) in person;
(e) through transactions;
(f) through our website;
(g) by technology that is used to support communications between us;
(h) through publicly available information sources (which may include
telephone directories, the internet and social media sites);
(i) direct marketing database providers;
When the Business collects personal information about you through publicly available information sources, it will manage such information in accordance with the APPs.
At or before the time or, if it is not reasonably practicable, as soon as practicable after, the Business collects personal information, the Business must take such steps as are reasonable in the circumstances to either notify you or otherwise ensure that you are made aware of the following:
(a) the identity and contact details of the Business;
(b) that the Business has collected personal information from someone other than you or if you are unaware that such information has been collected;
(c) that collection of personal information is required by Australian law, if it is;
(d) the purpose for which the Business collects the personal information;
(e) the consequences if the Business does not collect some or all of the personal information;
(f) any other third party to which the Business may disclose the personal
information;
(g) the Business’s privacy policy contains information about how you may access and seek correction of personal information held by the Business and how you may complain about a breach of the APPs; and
(h) whether the Business is likely to disclose personal information to overseas recipients, and the countries in which those recipients are likely to be located.
Unsolicited personal information is personal information that the Business receives which it did not solicit. Unless the Business determines that it could have collected the personal information in line with the APPs or the information is contained within a Commonwealth record, it must destroy the information to ensure it is de-identified.
Purposes for which the Business collects, holds, uses and/or discloses personal information
The Business will collect personal information if it is reasonably necessary for one or more of its functions or activities.
The main purposes for which the Business may collect, hold, use and/or disclose personal information may include but are not limited to:
(a) customer service management;
(b) training and events;
(c) surveys and general research; and
(d) business relationship management.
The Business may also collect, hold, use and/or disclose personal information if you consent or if required or authorized under law.
Direct marketing:
(a) The Business may use or disclose personal information (other than sensitive information) about you for the purpose of direct marketing (for example, advising you of new goods and/or services being offered by the Business).
(b) The Business may use or disclose sensitive information about you for the
purpose of direct marketing if you have consented to the use or disclosure of the information for that purpose.
(c) You can opt out of receiving direct marketing communications from the
Business by contacting the Privacy Officer in writing or if permissible accessing the Business’s website and unsubscribing appropriately.
Disclosure of Personal Information
The Business may disclose your personal information for any of the purposes for which it is was collected, as indicated above in this policy, or where it is under a legal duty to do so.
Disclosure will usually be internally and to related entities or to third parties such as contracted service suppliers.
Before the Business discloses personal information about you to a third party, the Business will take steps as are reasonable in the circumstances to ensure that the third party does not breach the APPs in relation to the information.
Access to personal information
If the Business holds personal information about you, you may request access to that information by putting the request in writing and sending it to the Privacy Officer. The Business will respond to any request within a reasonable period, and a charge may apply for giving access to the personal information.
There are certain circumstances in which the Business may refuse to grant you access to the personal information. In such situations the Business will give you written notice that sets out:
(a) the reasons for the refusal; and
(b) the mechanisms available to you to make a complaint.
Correction of personal information
If the Business holds personal information that is inaccurate, out-of-date, incomplete, irrelevant or misleading, it must take steps as are reasonable to correct the information.
If the Business holds personal information and you make a request in writing addressed to the Privacy Officer to correct the information, the Business must take steps as are reasonable to correct the information and the Business will respond to any request within a reasonable period.
There are certain circumstances in which the Business may refuse to correct the personal information. In such situations the Business will give you written notice that sets out:
(a) the reasons for the refusal; and
(b) the mechanisms available to you to make a complaint.
If the Business correct personal information that it has previously supplied to a third party and you request us to notify the third party of the correction, the Business will take such steps as are reasonable to give that notification unless impracticable or unlawful to do so.
Integrity and security of personal information
The Business will take such steps (if any) as are reasonable in the circumstances to ensure that the personal information that it:
(a) collects is accurate, up-to-date and complete; and
(b) uses or discloses is, having regard to the purpose of the use or disclose,
accurate, up-to-date and complete.
The Business will take steps as are reasonable in the circumstances to protect the personal information from misuse, interference, loss and form unauthorized access, modification or disclosure.
If the Business holds personal information, it no longer needs the information for any purpose for which the information may be used or disclosed, the information is not contained in any Commonwealth record and the Business is not required by law to retain the information, it will take such steps as are reasonable in the circumstances to destroy the information or to ensure it is de-identified.
Anonymity and Pseudonymity
You have the option of not identifying yourself, or using a pseudonym, when dealing with the Business in relation to a particular matter. This does not apply:
(a) where the Business is required or authorized by or under an Australian law, or a court/tribunal order, to deal with individuals who have identified themselves;
or
(b) where it is impracticable for the Business to deal with individuals who have not identified themselves or who have used a pseudonym.
However, in some cases if you do not provide the Business with your personal information when requested, the Business may not be able to respond to your request or provide you with the goods or services that you are requesting.
Complaints
You have a right to complain about the Business’s handling of your personal information if you believe the Business has breached the APPs.
If you wish to make such a complaint to the Business, you should first contact the Privacy Officer in writing. Your complaint will be dealt with in accordance with the Business’s complaints procedure and the Business will provide a response within a reasonable period.
If you are unhappy with the Business’s response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.
Privacy Officer contact details
The Business’s Privacy Officer can be contacted in the following ways:
(a) Email address: PrivacyOfficer@WOWSoftwareServices.com.au